These Terms and Conditions ('Terms') govern the use of our online flower delivery service based in Rush Green. They apply to all online orders placed through our website for flower delivery in Rush Green and the surrounding areas. By placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.
In these Terms, 'we', 'us', and 'our' refer to the flower delivery service provider operating in Rush Green. 'You' and 'your' denote the customer placing an order for our products. 'Product(s)' refers to the cut flowers, bouquets, arrangements, and related items offered for sale on our website.
All orders for flower delivery in Rush Green and the surrounding areas must be made via our online platform. To complete your order, you will need to select your products, provide accurate delivery and recipient details, and make payment. Upon a successful transaction, you will receive an order confirmation detailing your purchase. Please check your confirmation carefully and inform us immediately of any errors. Orders are subject to product availability and acceptance by us. We reserve the right to refuse any order at our discretion, in which case a full refund will be issued.
We strive to display products and their descriptions as accurately as possible. However, due to seasonal and regional availability, certain flowers or packaging may occasionally be substituted with items of equal or greater value without prior notice. Such substitutions will be made in a manner that maintains the integrity and style of the arrangement ordered. In cases where a significant change is necessary, we will make reasonable efforts to contact you for approval.
We offer flower delivery within Rush Green and nearby areas as specified on our website. While we endeavour to deliver your order on your chosen date, adverse weather, traffic conditions, or unforeseen issues may result in delays. Timed deliveries cannot be guaranteed; however, we will make every reasonable effort to meet your preferred delivery timeframe. If the recipient is unavailable at the address provided, we may leave the flowers in a safe place or with a neighbour, or attempt redelivery at a later time. Responsibility for safe receipt passes to you or your nominated recipient upon delivery to the specified address. Please ensure delivery details are complete and accurate. We cannot be liable for failed deliveries due to incorrect or insufficient address information.
All prices are in pounds sterling (GBP) and include applicable VAT. Prices displayed on our website may be subject to change without notice but will be fixed at the time you place your order. Delivery charges, if applicable, will be clearly stated before you confirm your purchase. Payment must be made in full at the time of ordering, using the payment methods made available on our site. Orders will only be processed and confirmed upon receipt of cleared funds.
From time to time, we may offer promotional discounts or codes for our flower delivery service in Rush Green. Each promotion will have its own terms, including validity period and applicable products. Unless specifically stated, promotional codes cannot be combined, redeemed for cash, or applied retrospectively. We reserve the right to withdraw promotions at any time.
If you wish to make a change or cancel your order, please contact us as soon as possible. Orders for next-day or same-day delivery may not be amended or cancelled once preparation has commenced. For future-dated orders, we will make every effort to accommodate change or cancellation requests provided we have not started arranging your order. If your cancellation request is received before preparation begins, a full refund will be processed. Once flowers have been prepared or dispatched, cancellations cannot be accepted, and refunds will not be issued. The right to cancel does not apply to perishable goods such as flowers once preparation has commenced.
Due to the perishable nature of flowers, returns are generally not accepted. If you are dissatisfied with the quality of your order, or if the product arrives damaged, please notify us within 24 hours of delivery with a clear description and photographs of the issue. We will assess your claim and may offer a replacement, partial refund, or full refund at our discretion. Our decision regarding the resolution of such matters is final. Refunds will be issued using the original payment method. We are not responsible for issues reported more than 24 hours after delivery.
It is your responsibility, or the responsibility of the recipient, to follow any care instructions provided with your order to maintain the freshness and longevity of the flowers. Some flowers or greenery may cause allergic reactions; it is your responsibility to ensure that neither you nor the recipient has allergies to any of the flower varieties included in your order. We accept no liability for allergic reactions caused by flowers or plant materials supplied.
You agree to provide accurate and complete information at all points when placing an order with our Rush Green flower delivery service. You are responsible for the accuracy of recipient and delivery details. Should we be unable to complete delivery due to inaccurate details, any additional delivery attempts may incur additional charges.
We endeavour to provide a reliable and professional flower delivery service in Rush Green and nearby areas. However, to the extent permitted by law, our liability for any losses or damages arising out of or in connection with your order is limited to the purchase price paid for the products. We will not be held liable for any indirect or consequential losses, or for events beyond our reasonable control, including but not limited to delays caused by force majeure events such as extreme weather, road closures, or third-party delivery disruptions.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability to the extent such limitation or exclusion is not permitted by law.
All content on our website, including images, logos, designs, and text, is the intellectual property of our service or our licensors. No material may be reproduced, distributed, or used for commercial purposes without our prior written consent.
Your privacy is important to us. Personal data provided during the ordering process will be processed in accordance with our privacy policy. We use secure methods to process all transactions and handle your personal information as required by applicable UK data protection laws.
We are not liable for any failure to perform, or delays in performance of, our obligations where such failures are caused by events outside our reasonable control. Such events may include, but are not limited to, natural disasters, strikes, pandemic measures, or failure of telecommunications networks. In such events, we will take reasonable steps to notify you and minimise delays.
We reserve the right to update or modify these Terms at any time. Changes will take effect when posted on our website. It is your responsibility to review these Terms periodically. Continued use of our service after modifications constitutes acceptance of the new Terms.
These Terms are between you and us. No third party shall have the right to enforce any of these Terms, either under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or connected to orders placed for flower delivery in Rush Green and its surrounding areas will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found by any competent authority or court to be invalid or unenforceable, such provision shall be deemed modified to the extent necessary to make it valid and enforceable, and the remainder of the Terms shall remain in full force and effect.
If you have any questions, complaints, or requests regarding your order or these Terms, please refer to our customer service options on the website. We are committed to resolving any issues as efficiently as possible.
These terms and conditions apply to all customers ordering flower delivery within Rush Green and the neighbouring communities we serve. Please ensure you have checked our delivery area boundaries before placing your order to avoid disappointment. We look forward to providing you with a smooth and reliable flower delivery experience.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Rush Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Rush Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
