Privacy Policy for Customers of Flower Delivery Rush Green

Introduction

Welcome to the Privacy Policy for Flower Delivery Rush Green. We are committed to safeguarding your personal data and ensuring transparency about how your information is handled. This policy applies to all customers who place orders with Flower Delivery Rush Green for deliveries in Rush Green and the surrounding districts. Please review the policy to understand the types of data we collect, how we use and store it, and your rights under the General Data Protection Regulation (GDPR).

What Data We Collect

To process your flower delivery orders and provide you with outstanding service, Flower Delivery Rush Green collects the following types of data:

• Personal Identification Data: Name, contact number, and delivery address of both the sender and recipient.
• Order Information: Order details, purchase history, special messages, and delivery preferences.
• Payment Information: Limited payment details such as payment method and transaction references (note: card details are processed directly by our secure payment processor and are not stored by us).
• Communications Data: Correspondence sent to or received from you in relation to your order or enquiries.
• Website Usage Data: IP address, browser type, visit times, and page interactions (collected via cookies and analytics tools to improve our services).

The Lawful Basis for Processing Your Data

Under GDPR, we must have a lawful basis for processing your data. Flower Delivery Rush Green processes your personal data on one or more of the following grounds:

• Contractual Necessity: Most of our data processing is necessary to fulfill our contract with you, such as processing orders and delivering products.
• Legal Obligations: We may process data to comply with tax, transaction record, or legal requirements.
• Legitimate Interests: We may use limited personal data to improve our services (for example, analyzing order patterns), provided such use does not override your fundamental rights.
• Consent: In rare cases, we may request your explicit consent, for instance, sending marketing communications (which you can always opt out of).

Data Retention

We only keep your personal data for as long as it is needed to fulfill the purposes outlined in this privacy policy. Generally, your data will be retained for the duration necessary to complete your order, handle any after-sales queries, and to comply with legal and financial record-keeping obligations. After this time, your data will be securely erased or anonymised.

In summary, data retention periods are as follows:

• Order and Transaction Records: Kept for up to seven years, as required by tax and accounting laws.
• Correspondence: Typically retained for one year after your query is resolved.
• Marketing Preferences: Retained until you withdraw consent or opt out.

Data Processors and Third Parties

To fulfil our services, we work with selected third-party processors. These may include:

• Payment Processors: Securely handle your payment and protect your financial data.
• Delivery Partners: Assist with delivering your orders to the specified location.
• IT and Web Hosting Providers: Support our website and ensure your order is processed efficiently.
• Analytics Providers: Enable us to monitor and improve the performance of our website, using aggregated data.

All processors are carefully selected and bound by strict contractual obligations to protect your data and only act on our instructions. We do not sell or lease your personal data to third parties for marketing purposes.

If required by law, such as under court order or law enforcement investigation, we may be obliged to share your information with relevant authorities.

Your Rights Under GDPR

As a customer of Flower Delivery Rush Green, your rights include:

• Right of Access: You are entitled to request a copy of the personal data we hold about you.
• Right to Rectification: If any of your data is inaccurate or incomplete, you have the right to have it corrected.
• Right to Erasure: In certain circumstances, you may request that your data be deleted from our records.
• Right to Restrict Processing: You may ask that we limit the way your data is used in specific situations.
• Right to Data Portability: You are entitled to request your data in a portable format for your own use or to transfer to another provider.
• Right to Object: Where we process data based on legitimate interests or for direct marketing, you have the right to object at any time.
• Right to Withdraw Consent: Where processing is done based on consent (e.g., marketing), you have the right to withdraw consent at any time.

To exercise your rights, contact us using the details provided at the conclusion of this policy. We may need to verify your identity before acting on your request to protect your data’s security.

Security Measures

We take the security of your data seriously, employing industry-standard technical and organizational measures to safeguard your information and prevent unauthorized access, disclosure, or loss. Our security processes are regularly reviewed and updated in line with legal requirements and best practices.

Policy Applicability and Updates

This Privacy Policy applies to every customer PLACING orders with Flower Delivery Rush Green for delivery within Rush Green and neighbouring districts. We may update this policy from time to time in order to reflect changes to our data practices, relevant legislation, or improvements in our procedures. The latest version of the policy will always be available on our website.

Contact and Complaints

If you have questions about this Privacy Policy or how your data is handled, please contact our customer service team. You also have the right to lodge a complaint with the relevant supervisory data protection authority if you believe your data has not been handled in accordance with legal requirements.

Thank you for choosing Flower Delivery Rush Green. We value your trust and privacy.